Dear Dutch Way Staff,
Roland and I wanted all of you to know (especially Dale and James) how happy we are with the replacement porch railing and posts recently replaced under warranty at our home. Your customer service is exceptional and second to none! We had no idea when we called about the rust problem that the entire porch would be replaced at no cost after all this time. It is very rare these days to find vendors who will stand behind their products (labor and all) with such willingness to please their customers. As you are aware, I worked many years dealing with warranties and customer service, so I can say first hand, you guys are great! Thank you for all you did. I wish you many more years of success in your business.
Dear Dutch Way,
I wanted to take this opportunity to emphasize what I’m sure you already know. You hire very good employees. I refer to your master craftsmen Claude and Marcus. Recently, the two of them constructed a deck on the front of our house. Their work was outstanding and their mannerism and demeanor was very professional. They both possess excellent customer-service qualities.
As for the quality of their work, I can only state that both my wife and I are very pleased with the finished product and I wanted to let you know that we have already received compliments on the deck from both neighbors and acquaintances.
Let me not forget to recognize your professional office sales manager, Angela Welsh. She also understands the need for and provides excellent customer service.
In conclusion, I just want to let you know that you have a most professional and skilled team!